Warranty Homepage
Warranty Registration
Form must be completed within 30 days of purchase. The warranty must be registered to the end user.
Warranty Claim
To make a claim under warranty
- Diagnose the fault via the telephone with the customer and attend the breakdown with likely parts required to fix the fault.
- Take pictures of the serial number of the machine, any failed parts, and general pictures of the machine.
- Complete warranty claim form with corresponding photos via the portal or email service@ag-products.co.uk within 30 days of identification of the fault.
- All failed parts must be held for 3 months unless instructed by AG Products
- AG Products aim to process and credit, where applicable, all claims within 60 days of submission of the warranty claim.
Exceptions to Warranty Cover
- Damage or depreciation caused by normal wear and tear. Parts which have been subject to alteration, modification, or fitment of non-genuine AG Products parts, wilful or accidental damage, damaged caused by foreign objects (e.g. stones, metals, and any other materials other than suitable for the machines intended use).
- Damage or depreciation caused by neglect or failure to carry out proper maintenance as recommended in operators manual.
- Damage or depreciation caused by abnormal or improper use in accordance with AG Products recommendations and/or as per the operating manual.
- Environmental damage
Key Contacts